Cookies Policy

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you through cookies or similar technology.

According to the law, we can collect cookies if they are strictly necessary for the functioning of these websites. For any other type of personal collection, we need your permission.

This Cookies Policy applies to Europeana.eu and to Pro.europeana.eu. The policy will specify what parts apply to only one or the other website.

How do we use cookies?

Europeana uses cookies in a range of ways to improve your experience on our websites, including keeping you signed in, remembering your navigation preferences and improving your experience on our websites, understanding how you use our website and facilitating safe navigation.

What types of cookies do we use?

There are a number of types of cookies our websites use:

Functionality cookies

Europeana uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. In particular, we use:

Purpose Website Provider Cookie name Duration
Remembers your preferred interface language for future access. europeana.eu 10N middleware i18n_ locale_code Expires with end of session
Remembers the authorization strategy to use to log in. europeana.eu auth module auth.strategy Expires with end of session
Remembers the authorization strategy to use to log in. europeana.eu Keycloak auth._refresh_token.keycloak Expires with end of session
Remembers the authorization strategy to use to log in. europeana.eu keycloak auth._token.keycloak Expires with end of session
Klaro cookie banner europeana.eu pro.europeana.eu klaro klaro 15 days
Search results view europeana.eu europeana.eu searchResultsView browser local storage and/or session storage
Debug toggle europeana.eu europeana.eu debugSettings browser local storage and/or session storage
Used by the application for security and to serve correct responses for the relevant user pro.europeana.eu pro.europeana.eu bolt_session Expires with end of session

Analytics and Feedback

Europeana relies on these services to better understand how visitors interact with websites by tracking user flows and engagement and collecting and reporting information anonymously. In particular, we use:

Purpose Website Provider Cookie name Duration
Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. Europeana.eu pro.europeana.eu Hotjar _hjClosedSurveyInvites 365 days
Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in​. Europeana.eu pro.europeana.eu Hotjar _hjDonePolls 365 days
Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site. Europeana.eu pro.europeana.eu Hotjar _hjMinimizedPolls 365 days
Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show. Europeana.eu pro.europeana.eu Hotjar _hjShownFeedbackMessage 365 days
Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit. Europeana.eu pro.europeana.eu Hotjar _hjSessionTooLarge Session
Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Europeana.eu pro.europeana.eu Hotjar _hjid 365 days
This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). Europeana.eu pro.europeana.eu Hotjar _hjRecordingLastActivity Session
When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. Europeana.eu pro.europeana.eu Hotjar hjTLDTest Session
User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. Europeana.eu pro.europeana.eu Hotjar _hjUserAttributesHash Session
This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. Europeana.eu pro.europeana.eu Hotjar _hjCachedUserAttributes Session
This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Europeana.eu pro.europeana.eu Hotjar hjLocalStorageTest Under 100ms
This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. Europeana.eu pro.europeana.eu Hotjar _hjIncludedInPageviewSample 30 minutes
This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit. Europeana.eu pro.europeana.eu Hotjar _hjIncludedInSessionSample 30 minutes
This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. Europeana.eu pro.europeana.eu Hotjar _hjAbsoluteSessionInProgress 30 minutes
This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. Europeana.eu pro.europeana.eu Hotjar _hjFirstSeen Session
This stores information about the user viewport such as size and dimensions. Europeana.eu pro.europeana.eu Hotjar _hjViewportId Session
This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. Europeana.eu pro.europeana.eu Hotjar _hjRecordingEnabled Session
Used to store a few details about the user such as the unique visitor ID Europeana.eu pro.europeana.eu Matomo _pk_id 13 months
Used to store the attribution information, the referrer initially used to visit the website Europeana.eu pro.europeana.eu Matomo _pk_ref 6 months
Short lived cookies used to temporarily store data for the visit Europeana.eu pro.europeana.eu Matomo _pk_ses, _pk_cvar, _pk_hsr 30 minutes
Used to check whether the visitor’s browser supports cookies Europeana.eu pro.europeana.eu Matomo _pk_testcookie is created and should be then directly deleted
Remembers that consent was given (or removed) by the user. Europeana.eu pro.europeana.eu Matomo mtm_consent (or mtm_consent_removed) 15 days
Remembers that consent for storing and using cookies was given by the user. Europeana.eu pro.europeana.eu Matomo mtm_cookie_consent 15 days

We use Hotjar in order to better understand our users’ needs and to optimise our services. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular a device's IP address (captured and stored only in anonymised form), screen size, type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

We also use Google Analytics to understand our users’ needs and optimise our service (e.g. how many views each page receives, whether people return to our website, what routes people take through our web pages). Google Analytics only stores anonymised information, such as browser type, operating system, visit time, country of access and anonymised IP addresses. Google Analytics data is stored in accordance with their own privacy policy, which is available here.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. In particular, we use:

Purpose Website Provider Cookie name Duration
Used by the social sharing platform AddThis to store the user’s usage history of the AddThis sharing widget. pro.europeana.eu AddThis _at.hist.# Does not expire
Updates the counter of a website’s social sharing features. pro.europeana.eu AddThis _atuvc 13 months
Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, Add This pro.europeana.eu AddThis _atuvs 1 day
Used by the social sharing platform AddThis pro.europeana.eu AddThis _at.cww Persistent
Used by the social sharing platform AddThis pro.europeana.eu AddThis at-lojson-cache-# Persistent
Used by the social sharing platform AddThis pro.europeana.eu AddThis at-rand Persistent
Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level). pro.europeana.eu AddThis loc 13 months
Detects how often the social sharing service, AddThis, encounters the same user. pro.europeana.eu AddThis uvc 13 months
Register the user’s sharing of content via social media pro.europeana.eu AddThis xtc 13 months