Frequently asked questions

How can I provide feedback to Europeana?

The best way to share your thoughts with us is by using the feedback button at the bottom right corner of any page of the website. The feedback button is highlighted by the arrow in the image below.

Why am I unable to view or access an item?

To display resources on Europeana, we use links to the cultural heritage institution at which the digital resources are hosted. The main reason that items are not accessible is that the links to the resources are broken (read this article for more details). Europeana has a process to check and repair broken links, so if you discover one, please report it using the feedback button. If it is not possible to repair the link, the items may be taken offline. Since this process can take a few months, sometimes you might notice items not being accessible for an extended period of time (read this article for more details).

Why am I unable to download an item?

If you can't download an item it may be because:

• The item is in copyright, and the providing institution has asked us to disable the download functionality.
• The providing institution has depublished the item on their website.
• The link to the item provided by the providing institution needs to be fixed.
• The item is hosted on a platform that does not allow for a direct download.

Can I access the item somewhere else?

If the item is not available on Europeana you may be able to access it on the providing institution's website. You can do this by following the ‘View on the providing institution's website’ link, highlighted by the arrow in the image below.

How do I report an incorrect item title, creator, location or description?

Please report any information that you think is incorrect using the feedback button, and we will inform the providing institution so that they can correct the data at the source. You could also contact the providing institution directly by following the ‘View on the providing institution's website’ link, located below the item title and description. Unfortunately, we cannot guarantee if or when the changes will be made, as this is at the discretion of the providing institution.

What about errors in stories such as blogs and exhibitions?

If the error relates to information in our stories - like our blogs and exhibitions - then we aim to review your suggestions within 2-3 working days.

Can I buy the physical item I'm looking at on the Europeana website?

Our website gives you digital access to millions of cultural heritage items from cultural heritage institutions across Europe. We don't own or sell these items and cannot help you with your query. However, the institution that provided this item may be able to help you. To contact the institution, please follow the ‘View on the providing institution's website’ link, located below the item title and description.

Can I use this item?

To find out whether and how you can use an item, click on the rights statement in the bottom left corner below the media, highlighted by the arrow in the image below. To learn more about what each statement means, hover over the statement and a short summary will appear. You can also click on the statement and the full text will appear on a separate page.

How could I reuse the resources on Europeana?

To discover ways our resources have been used in enriching educational resources, opening up new areas of research, or creating new art, games and entertainments, have a look at these examples.

How can I see this item in my language?

Using our automated translation service, you can translate the item information by selecting a language from the translation feature available at the top of the item page. This feature lets you translate the item's information into 24 European languages.

Would you like to read a blog post or exhibition in your language?

We predominantly write our editorial content, blog posts and exhibitions in English. Switch to your preferred European language by clicking on the language selector at the bottom right corner of the page, highlighted by the arrow in the image below. If available, the content will be shown in the selected language.

If you are interested in reading a blog post or exhibition which is not currently available in your preferred European language, please let us know via the feedback button, and we will see how we can accommodate your request.

Where can I find the creator's name and publication date?

Depending on the type of content, you can find this information in three different locations:

• For items, if it has been shared by the providing institution, this information is available in the 'Good to know' section below the description.
• For blog posts, this information is displayed below the main image.
• For exhibitions, the publication date is displayed below the main image, and the creator’s name is displayed on the 'credits' page.

If you cannot find this information please ask us via our feedback button. We will get back to you typically within 2-3 working days.

How can I request for my name, photo, or information to be removed from the Europeana website?

Please let us know via the feedback button, and we will get in contact with the providing institution so they can correct it at the source. Our policy is to display the item information as it was shared with us by the providing institution; therefore, we request that the providing institutions make the corrections.

How can I suggest new features and improvements?

It's great that you have an idea you believe will help us improve the user experience. Please share it with us via our feedback button.

Would you like to join our User Research Group?

You'll have a say on the type of new features we develop and how they function. Expect us to contact you monthly by email, asking you to answer a survey or give feedback on designs. We will never spam you or send you any promotions or advertising.

If you wish to join the User Research Group, please let us know using the website's feedback button. You can leave at any point; just let us know using the same feedback button. We will promptly remove you from the list.

How can I publish my collection (my items) on the Europeana website?

We're delighted that you want to partner with us. Please follow this link, which provides valuable information about the data publication process.