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Adaptive contact strategies in telephone and face-to-face surveys

Adaptive Kontaktstrategien in Telefon- und Face-to-Face-Umfragen

"In attempting to contact households for a survey, it is necessary to determine the timing of each call. Often, average 'best' times to call are used in order to determine when to place the first call(s). The timing of subsequent calls is then governed by very general rules. This paper tests an experimental method that uses multi-level models to predict the times that have the highest probability …